Customer Service Feedback

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Customer Service Feedback

Please take a moment and provide feedback to CDR regarding the quality of service you received and what improvements could be made in service to better meet your needs.

Through what means did you contact CDR?

Website Phone Email Fax

If you contacted CDR via Website, how was your experience?

How often do you visit the CDR Website?

What is the number one reason why you visit the CDR website?

What website improvements or enhancements would you recommend?

If you contacted CDR by phone, was the representative able to answer your questions?

How would you rate your phone experience with CDR?

When you called CDR, were you placed on hold?

Yes No

If so, for how long?

If you contacted CDR by e-mail, how long did it take a representative to reply to your e-mail?

Did you receive a satisfactory response to your e-mail?

How would you rate your e-mail experience with CDR?

If you sent CDR a fax, it was it handled according to your expectations?

Yes No

How would you rate your fax experience with CDR?

How would you rate your overall experience with CDR?

If you would like to be contacted by CDR, please provide your contact information. This contact information will not be used for any other purposes.